Senior Strategic Account Manager

Demo Company — Yokohama

Location: Yokohama
Employment type: Permanent Employee
Salary: JPY 15,000,000 – 30,000,000 per Year
Flexitime: Eligible
Probation period: 6 months
Break time: 60 minutes
Days off: Two days off per week, Saturdays and Sundays off, Year-end and New Year holidays off, Paid leave, National holidays off
Social insurance: Health Insurance, Employment Insurance, Welfare Pension Insurance
Smoking policy: Completely smoke-free, no smoking areas provided
Languages: Limited Professional English, Native or Bilingual Japanese

About the team

Our belief is simple: making customers better, makes better customers. As a Senior Strategic Account Manager you will manage and grow a portfolio consisting of XXXXX’s largest and most strategic customers through establishing strong trust-based relationships rooted in value-creation and successful customer outcomes. Our Strategic Accounts team plays an integral role in our business and sets the standard for what great looks like.

Responsibilities

Serve as the strategic partner and main point of contact for a select portfolio of high-value, enterprise customers.
Understand each customer’s business goals and proactively identify new ways XXXXX can drive measurable impact and ROI.
Lead strategic planning and success reviews to help customers fully leverage XXXXX in achieving their transformation and collaboration objectives.
Manage complex customer relationships with multiple stakeholders, ensuring adoption and engagement at every level of the organization.
Own renewals and expansion opportunities, driving customer retention and revenue growth across your accounts.
Build trusted, consultative relationships with business leaders and champions, becoming a go-to advisor on how XXXXX supports their strategic priorities.
Collaborate cross-functionally with Customer Success, Product, Marketing, and Sales to deliver a cohesive, world-class customer experience.
Help shape the future of our Account Management organization by refining processes, sharing best practices, and contributing to scalable growth.
Act as the voice of the customer internally, sharing insights that inform product innovation and go-to-market strategies.

Requirements

10+ years of experience leading enterprise or strategic accounts within a SaaS organization, delivering measurable business impact.
5+ years managing multi-million-dollar portfolios with individual accounts exceeding $500K in ARR.
A proven record of driving complex renewals, expansions, and executive alignment at the C-suite level.
Deep experience working with large, global, matrixed organizations, navigating procurement, governance, and change management.
Strategic and analytical mindset with the ability to build multi-year account plans that tie customer outcomes to growth targets.
Exceptional executive presence and communication skills, able to influence and guide senior stakeholders toward shared success.
Ability to thrive in fast-paced environments, shaping best practices, mentoring peers, and contributing to the evolution of the GTM organization.
Possess a strong passion for innovation and learning, always exploring how emerging technologies can accelerate customer transformation.

Working hours

9:00〜18:00

Bonus system

OTE 50:50

Overtime

あり

Paid leave

あり

Commutation allowance

あり

Other benefits

Sick leave

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