# Cabin Crew

**ZooKeep Training (KL)** — Subang Jaya

- **Location:** Subang Jaya
- **Employment type:** Permanent Employee
- **Salary:** JPY 4,000 – 7,000 per Month
- **Probation period:** 6 months
- **Break time:** 240 minutes
- **Days off:** Shift-based schedule, days off may vary
- **Social insurance:** Health Insurance, Employment Insurance
- **Smoking policy:** Designated smoking area outside
- **Skills:** customer service, communications
- **Languages:** Full Professional English

## Mission

To provide safe, affordable, and heartfelt travel experiences — where every passenger is treated like part of the family. We are committed to offering reliable service, genuine hospitality, and a people-first approach, proving that low-cost doesn’t mean low care. Our mission is to fly with integrity, grounded in respect for every journey, every crew, and every community we serve.

## About the team

**Cabin Service Department**

## Responsibilities

**Role Overview:**

As part of our in-flight service team, the Cabin Crew member ensures the highest level of safety, comfort, and personalized service to all passengers across domestic and international routes. Reporting to the Inflight Service Supervisor, this role requires full adherence to regulatory and operational procedures while managing in-flight service delivery, safety briefings, emergency preparedness, and customer support. Cabin Crew members are brand ambassadors who create a positive travel experience and uphold the airline’s commitment to safety and hospitality. AI-based scheduling tools, passenger preference systems, and service optimization platforms currently support this role’s planning and reporting functions.

**Employee Value Proposition (EVP):**

Purpose: This is a mission-critical customer-facing role where your performance directly impacts passenger satisfaction, operational safety, and brand loyalty. You are the face of the airline — creating memorable travel experiences for thousands every year.

Growth: Our Cabin Crew pathway includes annual proficiency upgrades, cross-training for leadership tracks, and long-haul international assignments. AI-driven coaching tools help personalize your ongoing development.

Motivators:You’ll thrive in a high-energy, multicultural team environment where no two days are the same. The role offers travel privileges, team-based performance bonuses, and a chance to make a meaningful difference every flight.

**Major Objectives**

1\. Deliver Consistent Safety and Service Excellence Across All Flights**

Within the first 30–60 days, demonstrate full operational knowledge and compliance with all in-flight safety procedures, service protocols, and emergency response standards. Maintain 100% adherence to CAA/FAA guidelines while actively using AI-enabled pre-flight briefings and service analytics to improve performance.

2\. Achieve Passenger Satisfaction Metrics of 90%+ on Assigned Routes**

Within 90 days, consistently contribute to high Net Promoter Score (NPS) and passenger satisfaction ratings by anticipating customer needs, resolving in-flight concerns, and tailoring service through AI-assisted passenger preference data. Track improvement using onboard digital reporting tools.

3\. Lead or Support Onboard Issue Resolution with Confidence and Empathy**

Within the first 6 months, independently manage or support critical in-flight situations (e.g., medical incidents, unruly behavior, severe delays) following airline policy while showing sound judgment and teamwork. Leverage AI-assisted incident logging tools to identify patterns and suggest preventive actions.

**Culture and Situation Fit**

This is a high-pace, customer-centric role where adaptability and emotional resilience are essential. Teamwork is central — especially under pressure, irregular schedules, and changing routes. Our airline culture prizes safety, empathy, and continuous improvement. Crew members must be comfortable with coaching, evolving AI tools, and working across diverse teams in global contexts.

## Requirements

* Minimum SPM with credit in English and Bahasa Malaysia (or equivalent qualification. 
  * Fluency in English; additional language(s) is a plus.
  * Minimum height requirement: [e.g. Female – 157 cm, Male – 170 cm] (varies by airline).


  * Medically fit with good eyesight (minimum visual acuity without glasses: 6/9).
  * Strong interpersonal and communication skills.
  * Ability to stay calm under pressure and work in a team.
  * No visible tattoos or piercings when in uniform.
  * Willing to work irregular hours, weekends, and public holidays.
  * Able to relocate and work from assigned base.

## Working hours

8

## Overtime

Yes required OT. Cabin crew required to work overtime due to flight delays or irregular operations.

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Apply online: https://app.zookeep.com/career/zookeep-training/cabin-crew-2795
All open positions at ZooKeep Training (KL): https://app.zookeep.com/career/zookeep-training/index.md