# Senior Strategic Account Manager

**Demo Company** — Yokohama

- **Location:** Yokohama
- **Employment type:** Permanent Employee
- **Salary:** JPY 15,000,000 – 30,000,000 per Year
- **Flexitime:** Eligible
- **Probation period:** 6 months
- **Break time:** 60 minutes
- **Days off:** Two days off per week, Saturdays and Sundays off, Year-end and New Year holidays off, Paid leave, National holidays off
- **Social insurance:** Health Insurance, Employment Insurance, Welfare Pension Insurance
- **Smoking policy:** Completely smoke-free, no smoking areas provided
- **Languages:** Limited Professional English, Native or Bilingual Japanese

## About the team

Our belief is simple: making customers better, makes better customers. As a Senior Strategic Account Manager you will manage and grow a portfolio consisting of XXXXX’s largest and most strategic customers through establishing strong trust-based relationships rooted in value-creation and successful customer outcomes. Our Strategic Accounts team plays an integral role in our business and sets the standard for what great looks like.

## Responsibilities

* Serve as the strategic partner and main point of contact for a select portfolio of high-value, enterprise customers.

  * Understand each customer’s business goals and proactively identify new ways XXXXX can drive measurable impact and ROI.

  * Lead strategic planning and success reviews to help customers fully leverage XXXXX in achieving their transformation and collaboration objectives.

  * Manage complex customer relationships with multiple stakeholders, ensuring adoption and engagement at every level of the organization.

  * Own renewals and expansion opportunities, driving customer retention and revenue growth across your accounts.

  * Build trusted, consultative relationships with business leaders and champions, becoming a go-to advisor on how XXXXX supports their strategic priorities.

  * Collaborate cross-functionally with Customer Success, Product, Marketing, and Sales to deliver a cohesive, world-class customer experience.

  * Help shape the future of our Account Management organization by refining processes, sharing best practices, and contributing to scalable growth.

  * Act as the voice of the customer internally, sharing insights that inform product innovation and go-to-market strategies.

## Requirements

* 10+ years of experience leading enterprise or strategic accounts within a SaaS organization, delivering measurable business impact.

  * 5+ years managing multi-million-dollar portfolios with individual accounts exceeding $500K in ARR.

  * A proven record of driving complex renewals, expansions, and executive alignment at the C-suite level.

  * Deep experience working with large, global, matrixed organizations, navigating procurement, governance, and change management.

  * Strategic and analytical mindset with the ability to build multi-year account plans that tie customer outcomes to growth targets.

  * Exceptional executive presence and communication skills, able to influence and guide senior stakeholders toward shared success.

  * Ability to thrive in fast-paced environments, shaping best practices, mentoring peers, and contributing to the evolution of the GTM organization.

  * Possess a strong passion for innovation and learning, always exploring how emerging technologies can accelerate customer transformation.

## Working hours

9:00〜18:00

## Bonus system

OTE 50:50

## Overtime

あり

## Paid leave

あり

## Commutation allowance

あり

## Other benefits

Sick leave

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Apply online: https://app.zookeep.com/career/Demo-Company/senior-strategic-account-manager-8563
All open positions at Demo Company: https://app.zookeep.com/career/Demo-Company/index.md